At Alice & Dorv LTD, we understand the importance of clear and fair refund policies for our social media community members. Due to the increasing costs of shipping, we are unable to offer refunds on orders unless there is a pre-existing defect with the product. If you decide to cancel your order before the items have been dispatched, we may consider a refund for the merchandise itself; however, any shipping costs already incurred and paid to our shipping partners are non-refundable. This policy ensures we can continue providing quality service while managing logistical expenses effectively. If you have any concerns about your order or its status, please contact our support team promptly for assistance. Note: Issues with clothing/apparel provided by our 3rd party manufacturer Printful would be following their policies and agreements with Alice & Dorv LTD. Being provided with a faulty or not ordered size/product we will aid in resolving, however, if the item is deemed as unwanted or the wrong size ordered (and the order is fulfilled correctly), we are under full discretion to accept or decline a return under these terms.